Shipping policy

Order processing

Orders are processed within [1–3 business days], excluding weekends and holidays. You’ll receive a confirmation email after placing your order and another notification when it ships.

During busy periods, processing may take longer. If your order experiences a significant delay, we’ll contact you using the information provided at checkout.

Shipping rates and delivery times

Shipping charges are calculated and displayed at checkout.

Estimated delivery times after your order ships:

• Domestic shipping: [3–7 business days]

• International shipping: [7–21 business days, or replace with “We currently ship only within COUNTRY.”]

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and customs processing may affect delivery.

Order tracking

If tracking is available for your shipping method, your shipping confirmation email will include a tracking link. Please allow [24–48 hours] for tracking updates to appear.

Shipping address changes

Please check your shipping address carefully before placing an order. If you need to make a correction, contact us at [support email] as soon as possible. Changes may not be possible once an order has been processed or shipped.

International duties and taxes

For international orders, [state whether import duties and taxes are collected at checkout or are payable by the recipient upon arrival]. Customs processing may cause additional delays.

Delayed, missing, or damaged orders

If your order is delayed, appears lost, or arrives damaged, contact [support email] with your order number and details of the issue. For damaged items, please include photos of the item and packaging so we can investigate and help resolve the problem.

Returns

For information about returns and refunds, please see our [Return and Refund Policy link].

Contact us

For shipping questions, contact:

Lone Star Pop Ups
lonestarpopups@gmail.com