Refund policy

Custom orders — final sale

All orders are custom-made for each customer and are therefore final sale, subject to the cancellation window below. We do not accept returns or exchanges for change of mind, incorrect selections, or items you no longer want. Please carefully review all order details, including any personalization, before completing your purchase.

15-minute cancellation window

You may request cancellation within 15 minutes of placing your order, provided it has not already been fulfilled.

Email lonestarpopups@gmail.com with your order number and “Cancellation Request” in the subject line. Your request must be sent within 15 minutes of placing your order.

Eligible cancellations will receive a full refund to the original payment method. After this window, orders are final and cannot be canceled.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If your item arrives damaged, is defective, or does not match the specifications you ordered, email lonestarpopups@gmail.com promptly with your order number, a description of the issue, and photos where possible.

We will review the issue and arrange an appropriate resolution. Our final-sale policy does not remove your rights regarding faulty or incorrectly supplied goods.

Refunds

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Contact

For questions about your custom order, email lonestarpopups@gmail.com.